Help centre
OzStream TV Questions, Answered
IPTV Australia FAQ: straight answers about the free trial, prices in AUD, payment, devices, NBN speed and support. Can’t see your question? Message us on WhatsApp and we will reply quickly.
Getting Started
What is IPTV?
IPTV means live TV and on-demand video delivered through your internet connection instead of a satellite dish, antenna or pay TV box. You watch it in an app on your Smart TV, Fire TV Stick, phone or computer.
What do I get with an OzStream TV plan?
Every plan includes 32,000+ live channels, 200,000+ movies and series, a TV guide, WhatsApp and email support, and our 7-day refund promise.
Do I still need Foxtel or another pay TV service?
No. All you need is an internet connection and a compatible device. Many of our customers have dropped pay TV altogether.
Is IPTV legal in Australia?
IPTV itself is just a way of delivering TV over the internet, and the technology is legal and widely used. What matters is that content is properly licensed, so choose a provider with clear terms and real support.
Trial, Plans & Payment
How do I get the free trial?
Message us on WhatsApp or send us an email. Your 24-hour trial is usually ready within minutes. See the free trial page for details.
How much does OzStream TV cost?
Plans are priced in AUD: $50 for 3 months, $72 for 6 months, $100 for 12 months ($8.33 a month) and $173 for 24 months ($7.21 a month). See pricing.
How can I pay?
Visa, Mastercard, American Express, PayPal or crypto.
Will my plan renew automatically?
No. You are never charged automatically. When your plan ends, you only renew if you want to.
Can I get a refund?
Yes. If it doesn’t work on your device and we can’t fix it, you are refunded within 7 days of purchase. Read our refund policy.
Devices & Streaming
Which devices can I use?
Fire TV Stick, Samsung and LG Smart TVs, Android TV and Google TV, Android boxes, MAG boxes, iPhone, iPad, Apple TV, Android phones and tablets, and Windows or Mac computers. Start with our setup guide.
What NBN speed do I need?
NBN 25 is enough for HD on one screen. For 4K or several screens at once, NBN 50 or faster is best. Fixed wireless, 4G and 5G home internet also work if the signal is steady.
Why does my picture freeze?
It is usually the Wi-Fi or a busy home network. Try an Ethernet cable, 5 GHz Wi-Fi and a quick restart of the modem and device. If it keeps happening, message us and we will check it with you.
Can I watch at the holiday house or while travelling around Australia?
Yes, anywhere you have a stable internet connection – including the caravan, as long as the mobile signal is good.
Support
How do I contact you?
WhatsApp is the quickest way. You can also send us an email or use our contact page.
When is support available?
Seven days a week, and most messages get an answer within minutes.
Still Have a Question?
A real person is just one message away.