Our promise
Refund Policy
The simple terms behind our 7-day refund promise.
Last updated: 14 November 2026
In Short
If OzStream TV doesn’t work on your device and our support team can’t fix it, we refund your plan in full – as long as you ask within 7 days of buying it.
When You Qualify
- We receive your refund request within 7 days of purchase.
- The service does not work on the device you bought it for.
- You have given our support team a chance to sort out the problem.
Why We Offer a Free Trial First
The 24-hour free trial costs nothing and needs no card, so you can check everything on your own TV and NBN connection before you pay. Because the trial is free, there is nothing to refund for it.
How to Request a Refund
- Message us on WhatsApp or send us an email.
- Tell us the email or WhatsApp number you ordered with, the date you bought your plan and your device.
- Explain what is not working. We will try to fix it first, and if we can’t, we approve your refund.
How the Money Comes Back
Approved refunds go back to the original payment method where possible. For crypto payments, we agree the details with you directly.
Your Rights Under Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. Nothing in it excludes, restricts or changes any consumer guarantee or remedy you are entitled to by law.